Customer Support

Grievance Redressal

⏱️ Response within 48 hours 📅 Policy: 1 June 2026 ✅ IRDAI Compliant

🤝 At BimaSarathi, your satisfaction is our priority. We have a structured, transparent grievance redressal process to ensure every complaint is resolved fairly and promptly.

1 Grievance Redressal Process

We follow a 3-tier escalation process:

1

📞 Level 1 — First Contact Resolution

Contact our customer support team directly. Most issues are resolved at this stage within 24-48 hours.

Call/WhatsApp: 9310121216 | Email: support@bimasarathi.in

⏱️ Resolution: Within 48 hours
2

📧 Level 2 — Grievance Officer

If not satisfied with Level 1 response, escalate to our dedicated Grievance Officer. Provide your complaint reference number from Level 1.

Email: grievance@bimasarathi.in | Subject: "ESCALATION – [Your Complaint ID]"

⏱️ Resolution: Within 7 business days
3

🏛️ Level 3 — IRDAI / Consumer Forum

If still unresolved after 30 days, you may approach IRDAI's Integrated Grievance Management System (IGMS) or the Consumer Disputes Redressal Forum.

IRDAI IGMS: www.igms.irda.gov.in | Toll-Free: 1800-4254-732

⏱️ Statutory resolution timeline

2 Submit a Grievance Online

Fill the form below and our team will respond within 48 business hours:

3 Other Escalation Options

🏛️
IRDAI IGMS
For insurance-related complaints. Visit igms.irda.gov.in or call 1800-4254-732
⚖️
Consumer Forum
Approach District Consumer Disputes Redressal Forum, New Delhi for unresolved issues
💻
National Consumer Helpline
Call 1800-11-4000 or visit consumerhelpline.gov.in for consumer protection support

4 Grievance Officer Details

📮 Grievance Officer – BimaSarathi

📍 Address: RZ-27, Sita Puri, Pankha Road, Dabri, New Delhi – 110045

📞 Phone: 9310121216

📧 Email: grievance@bimasarathi.in

⏰ Working Hours: Monday–Saturday, 9 AM – 9 PM

📅 Acknowledgement: Within 24 hours | Resolution: Within 7 business days

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